Interactive Voice Response System (IVRS)

Our Interactive Voice Response System (IVRS) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate channel. Our IVR System (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, callback and perhaps other media. Our IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling.

Subscriber Retention Tool (SRT)

In todayís world retaining and managing a subscriber is more critical than acquiring them. Managing the life cycle of a subscriber becomes a easy reality through DNSís SRT. This tool helps in retaining the existing subscriber. The operator will have to address the ever going base of silent subscribers-Subscribers who have not switched on their SIM cards for long periods. Since they pose potential churn harm, it is very imperative to capture the switch on condition of these subscribers and offer them special rate plans and freebies to encourage them to use the phone more often and spend a substantial part of their wallet on the operators network. Whenever a mobile subscriber switches on, the SRT tool initiates a Out-Dial and SMS message with a predefined database to ascertain if the subscriber is eligible for any special offer. Based on the offer, the subscriber is eligible for; the DNS Server triggers the relevant message to the SMSC through the SMPP connectivity and Out-dialís using the E1. The success of this application is dependent based on the offers given to the subscriber and the relevance and periodicity of refreshing the database.

SMS Gateway

The SMS gateway from DN enables multiple connectivity between mobile networks and IP-based applications. It can be the backbone of SMS aggregation business and be a flexible platform for sourcing for SMS service providers.The SMS Gateway can provide message routing and load balancing to a distributed SMSC network, and can be utilized as an integrated solution or leveraged to enrich other messaging and location platforms. While 80% of the high priority SMS can be directly delivered to the subscribers by deploying FDA (First Delivery Attempt), rest of the non critical SMS can be delivered in a store and forward manner. This helps to optimize message delivery even during peak hours.

SMPP Client

Our SMPP Client is a fully featured SMPP Gateway that integrates third party service provider's into an operator's infrastructure. The SMPP Client is a sophisticated computer application which sends and receives text (SMS) messages from/to mobile devices. The user interface is very easy to use and it supports the following SMPP protocol versions: 3.3, 3.4 and 5.0. Third party providers can easily integrate SMS messaging functionality using this tool. To send messages by SMPP protocol you must have an application, called SMPP client. SMPP client communicates with SMPP server by SMPP protocol, which is a native way for sending SMS. You can send a single message or multiple. SMPP client takes care of SMS and deliver them to server. When there is a change of status for a SMS, then SMPP server will transmit a delivery report back to client. SMPP Client will take care of delivery reports.

Caller Ring Back Tone (CRBT)

Caller Ring Back Tone (CRBT) is one of the most successful enhanced services for wireless, and now wireline, service providers. CRBT is a highly viral, self-propagating application that uses readily available content and can easily grow from $0 to billions in revenue in a few years. Since it is completely controlled and delivered by network-based signaling servers, CRBT has the advantage of allowing complete operator control with minimal customer and handset interaction.

USSD Gateway

USSD (Unstructured Supplementary Service Data) is a GSM capability that Mobile Operators can use to launch interactive services to cater for their Mobile Subscribers. Unlike Short Message Service (SMS) messages, USSD messages are secure and can create a real-time connection during a USSD session. The connection remains open, allowing a two-way exchange of a sequence of data. It is suitable to be used because of its simplicity in user interaction and its speed of interaction. This can be used as part of their customer retention strategy by creating subscriber stickiness with the availability of many innovative services. Some example of services that Mobile Operators can launch using USSD is customer self-care services (e.g. Prepaid Credit Top Up, Prepaid Credit Transfer, Service Activation & Deactivation and Balance Enquiry), call back services, information retrieval services (e.g. Stock Quotes) and Mobile Commerce.

Wireless Application Protocol (WAP) Gateway

Wireless Application Protocol (WAP) is an open, global specification which empowers mobile users with wireless devices to easily access and interact with information and services instantly. WAP gives mobile phone users access to Internet or web services through handheld devices. WAP Gateway technology provides a solution to the growing demand for wireless mobile services across the world. WAP Gateways act as a bridge between the mobile world and the Internet and offers wap services like encoding of WML pages, end-user authentication system, & WML script compiling.

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